Cancellations, Medical or Family Emergencies, Travel Insurance
The following change and cancellation fees apply to your reservation. Between 45 to 31 days prior to your first date of travel a 10% cancel/change fee will apply. Between 30 to 15 days prior to your first day of travel a 50% cancel/change fee will apply. Within 14 days of travel, your package is non-refundable and non-changeable. Groups, escorted tours and certain wilderness lodges have additional restrictions, so be sure to ask you reservation agent or consult your booking confirmation for additional information.
Medical or Family Emergencies
Unfortunately we cannot make exceptions to our cancellation policy even in the case of medical or family emergencies. The simple reason for this is that we do not own the various products and services that make up our tour packages, with the exception of the Park Connection Motorcoach. We are bound by the contracts we sign with our various suppliers that stipulate cancellation penalties.
We strongly recommend travel insurance, and you can get full details on available coverage by talking to your reservation agent, calling our office at (800)208-0200, or visiting our Travel Insurance page. Travel Insurance typically covers items such as trip cost cancellation and interruption, medical expenses, emergency medical transportation and lost, damaged or stolen baggage.
Medical Cancellation Waiver
For those travelers who elect not to purchase Travel Insurance from our company or elsewhere, we do offer a Medical Cancellation Waiver program that allows you to receive a full refund, less the MCW fee, in the event that you must cancel your trip due to a medical emergency or death within your traveling party or a death within your immediate family. Cancellation notice must be received at least 24 hours prior to service date. The MCW is not available for escorted vacation packages, Alaska cruises, Kantishna Roadhouse or the Denali Backcountry Lodge. You can find more details about this program here. This is not Travel Insurance, and only covers waiver of cancellation fees normally charged by Alaska Tour & Travel.
To Decline the Medical Cancellation Waiver (MCW) please sign and return this form anytime up to 45 days prior to travel.