Guarantees

At Alaska Tour & Travel, we want you to book with confidence, knowing there is no better place to make a reservation for your Alaska vacation.

  • Take a minute to learn more about our company and the advantages of booking with Alaska Tour & Travel.
  • Read the ten important questions to ask any tour company before you make your reservation.
  • Book well in advance knowing that you will get the best possible rates and that you can change or cancel any reservation up until 45 days prior to travel without fees or penalties. This is not true of many of our competitors. For last minute emergencies, please consider purchasing travel insurance.
  • If you have any problems or concerns either before, during, or after your trip, contact us right away. We will do our best to make things right.


Satisfaction Guarantee

Motorcoach Trips
Alaska Tour & Travel owns and operates the Park Connection Motorcoach and is pleased to offer a no hassle satisfaction guarantee. If you are dissatisfied with your trip on the Park Connection for any reason, we will refund your trip in full. Period.

All Other Products
If you purchase other products through Alaska Tour & Travel and are dissatisfied for any reason, we will refund 20% of the individual product price immediately. If you feel that your concerns warrant a larger refund, we will ask that you email us about your trip and the problem you encountered. As one of the oldest and largest custom packaging companies in Alaska, we have an excellent working relationship with our suppliers and will work on your behalf to solve problems quickly and fairly.

Important Restrictions
This policy does not apply to events that are often referred to as "acts of God" or "force majeure." Examples of these events include earthquakes, forest fires, mud slides, flooding, government strikes, and other similar events. For this reason, we strongly encourage all of our guests to purchase travel insurance.

Contact: customerservice@alaskatravel.com


Lowest Price Guarantee

Motorcoach Trips
If you purchase a trip on the Park Connection Motorcoach through Alaska Tour & Travel and later find your same Park Connection Motorcoach trip advertised here, or elsewhere at a lower price, we will beat or match that lower price.

If you find a lower motorcoach rate with a different company, even if you have not yet booked with us, please email us the details at the address below. We generally meet or beat published prices available to the general public on motorcoach service that is comparable to the Park Connection Motorcoach.

All Other Products
If you purchase other products through Alaska Tour & Travel and later find your same product advertised here, or elsewhere at a lower price, we will match that lower price.

If you have not yet made your reservations and find one of the products we offer for sale elsewhere for less, please email us the details at the address below. We will do our best to meet or beat published prices available to the general public on all products we sell.

Important Restrictions
This policy only applies to published prices available to the general public. For example, it does not apply to special rates that require a membership in an organization, or a separate purchase like a coupon book. Also, it does not apply to last minute specials, which we define as prices offered within 30 days of the service date. In other words, you must contact us at least 30 days prior to your date of service to utilize our price match guarantee.

Contact: customerservice@alaskatravel.com